Mythbusters: The Vacation Rental Edition

scrooge-mcduckI hope everyone had a fantastic Thanksgiving holiday!  

Now … back to business!

Today I’m sharing a wonderful post from TripAdvisor’s blog … Vacation Home Rentals.  For years, Vacation Rentals of the Desert has listed the properties that we manage on FlipKey, the vacation rental division of TripAdvisor.  I am very happy to see TripAdvisor post articles, such as the following, that shines a positive light on the vast majority of vacation rentals. 




Mythbusters: The Vacation Rental Edition

Vacation rentals come in all different shapes, sizes, and locations and, while it’s easy to become a bit overwhelmed by the variety of properties online, you shouldn’t let that get in the way of finding the rental of your dreams. Still not convinced? Here, we’ve debunked five of the most common myths plaguing the vacation rental experience.

Myth #1: Vacation rentals are too expensive for the every-day traveler, and are only available to those who swim in seas of gold like Scrooge McDuck.

The truth: Vacation rentals can be a very affordable option for travelers looking to get the most out of their money. While some rentals do range from super affordable to excessively lavish, that range means there is something available for travelers no matter what their price range. To compete against larger hotel chains, most vacation rental owners/managers offer lower rates, more amenities and no hidden fees that pop up at check-out. A 2014 study by Statista showed that 53% of respondents said that they chose vacation rentals over hotels because they actually ended up offering lower rates than hotels. So, think twice before you rule vacation rentals out based on cost – they can offer a great savings, especially when they replace a group’s need for multiple hotel rooms.

Myth #2: That luxury, beachfront villa will turn out to be more like a shoebox with a view of the highway sign pointing in the direction of the beach.

The truth: In reality, it’s only the most negative experiences, which are few and far between, that actually get any press. Although it is very common among travelers to fear that the vacation rental will be “significantly not as described” (SNAD) the majority of travelers who’ve stayed at a vacation rental have positive experiences. According toPhocuswright’s industry study, Vacation Rental Marketplace: Poised for Change, nine in 10 vacation rental guests intend to rent again and would recommend the experience to a family member or friend. Vacation rental owners and managers take great pride in accurately showcasing their properties, and if the rental isn’t measuring up to be quite as picture-perfect as the photos indicate, it will be evident in the reviews for the property.


Myth #3: Locking down a vacation rental requires 10 different email exchanges, 5 phone calls and is overall too difficult.

The truth: With the emergence of safe, online booking platforms like ours, finding and booking a vacation rental has gotten a whole lot easier in recent years. Simply pick your destination, compare properties that pique your interest, and inquire on or book the rental of your dreams. You can even pay directly through the site using a credit/debit card or PayPal, so that your vacation is protected and you don’t have to worry about any SNAD myths coming true. Finding and booking a rental is so simple now, you’ll finally have a reason to use the Easy button gag gift collecting dust on your desk.

Myth #4: You need to bring your toolbox on vacation because you’ll be all alone if something goes wrong at the property.

The truth: Most owners/managers take preemptive measures to make sure that their property is in tip-top shape for renters, because no one likes to deal with emergency maintenance issues – even owners/managers. Rentals are typically professionally cleaned before check-in and after check-out and some are even cleaned throughout your stay, so you don’t have to worry about the state of the rental. Whether you’re renting from an individual owner or a property management company, you’ll likely have access to assistance around the clock, in case any issues arise. It could be an on-site property manager or the personal cellphone number of the owner, but either way you’ll be covered when you need help.

Myth #5: If your stay is less than 7 nights, don’t bother inquiring because no one rents for less than a weeklong stay.

The truth: As the vacation rental marketplace has expanded enormously, many owners/managers have relaxed minimum night stays making rentals perfect for weekend getaways and short-term stays. The great, unique thing about vacation rentals is that you’re often dealing directly with the property owner and every owner has different policies. Accepting one, two and three night stays is a great way for owners/managers to fill last minute openings and availability during the off season. It never hurts to ask when you find a property you love for a quick retreat from reality.

March 10, 2015  By Meg Schulte

Article and Photos:

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Start a New Thanksgiving Tradition!

turkey-on-grill-corrected-728x444Happy Thanksgiving!

This will be a short post today.  I’ve brought a truck-load of work home that I need to tackle.  Our rental season is here, holidays are fast approaching, tomorrow we have a new employee to start training and everyone at Vacation Rentals of the Desert is busy, busy, busy!

wedding-chefs-4I’m hearing weather reports … up north, some states are getting not inches, but feet of snow already!  So here’s my sales pitch … we still have a few vacation properties, kitchens all decked out and ready for your family Thanksgiving holiday!  Our weather is perfect … in the 70s with lots of sunshine.  No snow to shovel or family to worry about navigating icy roads on their way to grandma’s house … we’re not bundled up in coats and huddled around the fire.  While you’re slipping and sliding around in the ice and snow we’re golfing, enjoying a morning swim or bike ride.  Thanksgiving is taken outdoors with a big fat turkey cooking on the barbecue and friends and family enjoying the perfect weather on the patio while kids play in the pool and the Macy’s Thanksgiving Day Parade or football game are playing in the background.


The perfect Thanksgiving to some … skip the cooking and exhausting clean-up, and have dinner with the Indians … at a casino buffet.  This is what my family does every Thanksgiving.  We have many Indian casinos in the Palm Springs desert and most offer an amazing Thanksgiving Feast.  With one vegetarian, a couple of picky eaters, various degrees of dieting and at least three guys with voracious appetites, the variety, quantity and simplicity of a buffet is a no-brainer for my family.  Only down side is … no leftovers, however eliminating the stress and mess of cooking for a huge family is so well worth a trip to the deli if the urge for a turkey sandwich hits. 


So think about it … maybe it’s time for a new family tradition … something your family can look forward to all year long.  Give us a call, it’s not too late for this year or to plan for next!

I wish you all a Safe and Happy Thanksgiving!

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Guess Who’s Coming to Dinner!

Are You Renter-Ready for the Holidays?

family-cooking-thanksgiving-dinnerIt’s a busy time of the year for Vacation Rentals of the Desert and with just ten days until Thanksgiving and about six weeks until Christmas … owners should be asking themselves if their vacation rental property is ready for holiday guests.  Today’s post contains tips, and what I call “Rules-of-Thumb,” that I share with all of my property owners.  Following these tips will assure that your property is well supplied and comfortable for your holiday guests and throughout the year.  No owner or management company wants to be pulled away from their Christmas Eve festivities when a tenant calls requesting a roaster for their holiday turkey.   A little thought and preparation may be all it takes to make everyone’s holiday care-free.  Who knows … your vacation home may become an annual tradition for a happy family.  Now wouldn’t that be perfect?!


Rule of Thumb #1:  Your kitchen should be equipped with ample cooking, baking and serving supplies to serve at least twice the number of people that your property will sleep.  In other words, if your property sleeps six … it should be equipped to serve twelve.  And when I say “ample supplies” I mean, turkey roaster, enough pots and pans to cook up to four vegetables, bake-ware for casseroles, muffins, cakes, pies, potato mashers or electric hand-beaters, etc.  You should have ladles, tongs, oven mitts and pot holders, cutting boards, good cooking knives and utensils.  And this also means setting a nice table with matching placemats, dishes, silverware, cutlery and glasses.  If your guests are entertaining they will want to set a beautiful table of which they can be proud.

Rule of Thumb #2:  Never “Pinch a dollar to save a penny”:  I see this all the time and I cannot stress this enough … if you balk at supplying the above for your holiday guests then maybe you are not suited for the vacation rental business.  If spending an additional $100 to $200 on beefing up your kitchen is out of the question for a $2,000 rental … please explain to me your thought process.  There are two facts that you should be looking at here:  1) Creating repeat tenants.  If your kitchen is ill supplied the tenants will not return … no matter how much you’ve discounted them!  2)  You want a good review.  I’ve mentioned in past posts just how powerful the review is.  If a prospective tenants reads a review from a past tenant saying that says the kitchen was disappointing and not well supplied … it will definitely cost you rentals.

Rule of Thumb #3:  Even if “this” tenant is not cooking or entertaining, a well equipped kitchen is never a deal-breaker … however a poorly equipped kitchen is definitely a deal-breaker!  Quick side story … a few years back, my husband and I rented one of our owner’s vacation homes while we were having work done at our property.  It was a two bedroom property that would sleep up to four people.  The kitchen was equipped with six sets of silverware, six sets of dishes, etc.  I had to wash dishes between each meal since I could not justify running the dishwasher with just a few dishes.  Since we stayed at the property a full four months, we purchased more kitchen supplies and left them as a gift to the owners.  Your typical tenant would not do this … they would have called the owner for more supplies and perhaps noted the deficiency in their review of the property. 

Rule of Thumb #4:  It is not necessary to provide holiday décor.  If you have tenants booked over Thanksgiving or Christmas, they will decorate as they see fit.  A live poinsettia or holiday candle left as a gift is appropriate if you are feeling the “holiday spirit,” but putting up a tree and holiday décor can be off-putting to a tenant even if you do know their religious persuasion.  I have seen this happen over and over and often tenants will comment that it was a nice gesture, but they would have preferred not having the various decorations … many people go way overboard on holidays … especially Christmas.


I do a lot of shopping for our properties and spending other people’s money can sometimes be stressful.  I’m always looking for furnishings and supplies that are substantial and look expensive but do not break the wallet.  Below are a few of my favorite shopping tips.

Tip #1:   Everyone loves Corning Ware and it can save you lots of money and cabinet space.  Corning Ware is perfect for the table as a serving dish and can be used in the oven and microwave.  If you have white dinnerware (which I always recommend since they are easy to replace … even miss-matched white dishes and plates can work!), white Corning Ware is a perfect complement to any table setting.  I usually look for the boxed set with lids, available at Bed, Bath & Beyond … and of course use a 20% off coupon.

Tip #2:  You should have a large bowl for serving salad … not wood and not plastic.  Home Goods is my “go to” for white porcelain serving dishes, all of which can be purchased for less than $10 each.

Tip #3:  Make sure all your silverware is matching and of some quality.  I recommend a complete service for twelve including serving pieces.  Always turn the forks and spoons over to make sure the back is finished.  This week I purchased a complete 65-piece set with twelve place settings from Bed, Bath & Beyond for $99.99 and with a 20% off coupon the cost was $79.99.  You don’t need to spend a fortune … you just want it to look like you did.

Tip #4:  That sterling silver that you hate to polish is NOT a good option for your vacation rental property!   Believe me … your tenants do not want to polish it either.  Pack it up and put it in the attic!

Tip #5:  Matching placemats are a must!  I recommend the type that can be thrown in the washing machine and matches your décor and serving pieces … no plastic or woven straw type materials.

Vacation rentals are not as easy as one may think and tenant’s expectations are very high.  I’m faced with new challenges every day and tenant requests ranging from egg-cups to humidifiers, rolling pins to electric mops.  Some requests are justified, some funny and some just make me shake my head and say “what the heck?”  But remember … the customer is always right … even when they’re not!  As always … please feel free to contact me.  I’m happy more than happy to share insights, information and tips.


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Things to Consider When Considering Pest Control


So today I wanted to talk about pest service … extermination.  Often my weekly posts will reflect events of the prior week.  This week it’s all about ants.  We had about six properties with ant invasions since last Sunday’s post.   You wouldn’t think ants could cause such a commotion, but to our tenants, it was like … The Invasion of the Body Snatchers.  The worst case … an emergency call at about 8 p.m. one night.  The tenants reported that their kitchen was literally crawling with ants and they either wanted us to move them to another property or to a hotel.  Since we didn’t have a property to move them to and the option of a hotel was not only costly but would further inconvenience the tenants, we sent our handyman over with a big can of Raid and the hope of solving the problem until the exterminators could be called the next morning.  Surprisingly, there are no 24-hour emergency extermination services!  Thank goodness, the tenants were troopers and settled in for the night without any further problems.  First thing the next morning, our exterminator went over and found a huge nest under a stone slab in the interior atrium and slayed the offending critters.  He later told us that he had never seen such a bad case of ant invasion inside a property!  So the final cost … besides the inconvenience to the tenants … the emergency handyman fee and a can of Raid, the exterminator, about $60 in lost pantry food, the cost of cleaners for a deep clean in the kitchen to remove dead bodies and insecticide, and the tab for two breakfasts at a near-by diner, where the tenants escaped during the cleaning.  I guess we’ll see how tolerant the tenants are when we receive their review.  In this case there was nothing that the owner could have done to prevent the invasion … nothing was overlooked, the property was spotlessly clean … it was just the time of the year … reseeding of the golf course.  Happens to us every year, but this year has been particularly bad and may also have something to do with our current drought.

So this is just a story to demonstrate how things can suddenly go wrong and quickly get out of hand.  The appearance of creepy crawling critters is very disturbing to vacationing guests, but bugs are a fact of life wherever you go.  How quickly they are addressed … now that is up to you and will definately be reflected in the tenant’s review.  I have found that a small pest control company is often more desirable than a large nation-wide company when it comes to fast service, and in the vacation rental business, everything needs to be dealt with fast.  The small, local pest control service we use is not only more accessible, but can fit in emergency service quickly.  For example, I have the owner of the company we use, Insect Eliminator’s, on speed-dial.  This past week, I called him immediately after sending our handyman out to deal with the ants.  I left a voice message hoping he could squeeze us into his morning schedule … which he did …  and by 8:30 the next morning he was knocking on the tenant’s door.   We have many clients who are signed up for monthly service through larger pest control services such as Western, and it typically takes a day or two before they send a tech to deal with an emergency.  I prefer mom-and-pop size services for just about everything.  I’ve found that they often provide a more personalized service, are more accessible and flexible and have more competitive rates … all of which are important when managing a vacation rental home.

This finally brings us to the topic of monthly pest control.  I often am asked by new vacation property owners whether they should sign up for monthly extermination.  My usual answer … maybe no … or at least not until you find that you have an ongoing pest issue.  Basically I have found that most tenants do not want to be bothered by an exterminator during their vacation and many are afraid of or are allergic to the chemicals in the pesticides.  If you decide to sign up for a monthly service you will want to make sure that the service tech calls you first to set up an appointment.  When your exterminator calls and your vacation home is occupied, then you understand how tricky this can be.  You will have to track down your tenant for approval and a time that is convenient for them.  Not everyone will be keen on the idea of a contractor, even if bonded, entering the property when they are out.  So with this in mind, you can see why I prefer an “as needed” scenario over monthly service.

Ahhh … the many joys of vacation rentals!  This week …  Antmania!


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Don’t Let the Bed Bugs Bite!


Why you absolutely need pillow protectors!


article-new-thumbnail-ehow-images-a07-k4-v7-prevent-pillows-turning-yellow-800x800With all the bed bug stories on TV and in magazines you better believe your guests are inspecting  your beds with a magnifying glass.  Surprisingly it’s not bed bugs they are finding but something almost as disturbing … stained pillows and mattresses!  I’ve said this before … one open-mouth sleeper and the pillow is ruined.  Might as well throw it away.  Short of replacing pillows between each guest … and there are those who do … it is best to purchase quality pillow protectors.  Guess what a spilled cup of coffee looks like on a mattress?  A mattress is an expensive furnishing to replace so protect, protect, protect.

My company, Vacation Rentals of the Desert, requires pillow protectors on all sleeping pillows, including the extra pillows you store in the closet, AND mattress covers, including sofa-beds.

The protectors are relativity inexpensive and can be washed between guests.  I usually pick up quality pillow protectors and mattress covers from Bed, Bath & Beyond.  They should be water resistant but NOT plastic.  The plastic covers will definitely protect your pillows and mattress but will most likely be removed by your guests.  They are very uncomfortable, hot and make all kinds of sounds when moving around in your sleep. If you’ve ever spent a night in the hospital you will understand.  If they are removed, their purpose is defeated.  I would also avoid the low end protectors.  You will be basically paying “lip service” to the idea of a protector.   This would be equivalent to using two pillow cases and provides very little protection against moisture, oils and sweat.  My opinion … you’re wasting your money … and be prepared for phone calls from your guests!

I found the following information on  

article-new-thumbnail-ds-photo-getty-article-81-9-78634363_XSHow to Prevent Pillows From Turning Yellow

Pulling off your pillowcase only to find a yellow-stained pillow underneath can be a bit disheartening. After all, your pillow is where you rest your head for the night. Pillows turn yellow from body oils, sweat and saliva that seep into the pillow while you sleep. Since you can’t really control these natural bodily functions, take other preventative measures that will keep your pillows from turning yellow.


  • 1  Keep a pillowcase on your pillows. Wash the pillowcases once a week along with your sheets.
  • 2  Put a zippered pillow cover on your pillows over the pillowcases. Not only will these covers help protect the pillows from yellowing, they will also help to keep dust mites out. Remove and wash the pillow covers once a month. Take note that pillow covers are different from pillow cases. They are made of materials that don’t allow body oils and other fluids to seep into the pillow itself.
  • 3  Wash your pillows three to four times a year. Check the label on the pillow to see if it’s machine washable or needs to be hand washed. Make sure the pillow is completely dry before putting pillow cases back on.

Read more:

If stained pillows are your biggest concern you are lucky … your guests could be finding bed bugs! 

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