The Absolute, Number One, Most Important Detail … Cleaning!

Vacation Rentals of the Desert has sparkling clean propertiesThe following is rather blunt … but I am hoping it will be an “Ahh Haa” moment for my readers.  As a vacation rental manager it is one of the most critical aspects of my business and may be the single most import advice I will ever share.

The absolute, number one, most import detail in a successful rental property … and I cannot stress this enough … is cleanliness!  Cutting corners by hiring a cleaner at a lower cost can ultimately cost you much more than a few dollars.  Once a guest has found one area overlooked they will certainly be looking for more and with a much more critical eye.  If the oversight is not addressed immediately this quickly progresses to a second problem … an unhappy guest who will not only give your property a bad review costing you future bookings but your guests will now be less forgiving of any of the properties shortcomings and most certainly will not become a repeat tenant.  All this to save a few dollars.  I will say this many times throughout my future posts … “It is very expensive to be cheap!”  My company, Vacation Rentals of the Desert, guarantees our cleaning service.  If an area is overlooked we immediately schedule the cleaners to return.  We have checks and balances to assure this does not happen but on the rare occasion when something is overlooked, our reaction is prompt and courteous.  There are many areas that may easily be overlooked by cleaners who are not trained in vacation rental cleaning such as organizing linen closets and under kitchen and bathroom sinks.  Identifying and throwing away undesirable items such as used bars of soap, dated or open dry goods, refrigerated containers that are open or are not in squeeze bottles.  Say you have an open jar of mayonnaise or jelly in the refrigerator.  To a first time vacation rental owner this may seem like a convenient condiment for their guest.  Now put yourself in the guest’s shoes … who made a sandwich, licked the knife and stuck it back into the jar?  These items are viewed as dirty and definitely unwanted.

As a vacation rental manager or private owner preparing a property for guests, you must have the ability to look through your guest’s eyes and view the property on a less personal level.  Toiletries such as toothpaste, toothbrushes and used shampoo fall into the same category.  These items are unsightly and give the guest an uncomfortable feeling of being an unwelcome trespasser.   I have found hemorrhoid creams, feminine hygiene products, condoms and even a set of false teeth in a jar under bathroom sinks, undergarments in bedroom drawers, personal letters and bills in desk drawers … this is definitely too much information (TMI) and can easily sour a guest’s vacation.  Ceiling fans, light fixtures, baseboards, screens and slider tracks, spotted shower doors, plumbing fixtures and windows … all are critical in presenting a clean and welcoming property.  The owner of our cleaning service puts it this way, “every surface must be touched and cleaned.”  This advice you can take to the bank … cutting corners to save a few dollars on cleaning will, not may, but will cost you future rental income and added stress in dealing with unpleasant guest complaints.   Is this worth saving $10, $50 or $100?

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